Document Processing Delay

Incident Report for SPS Commerce

Resolved

This incident has been resolved.
Posted Jan 23, 2026 - 09:21 CST

Update

We seeing performance returning to normal and continue to monitor system performance for full recovery.
Posted Jan 23, 2026 - 09:16 CST

Update

A fix has been implemented and we are continue to monitor the results.
Posted Jan 23, 2026 - 08:42 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2026 - 08:10 CST

Investigating

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Posted Jan 23, 2026 - 07:53 CST
This incident affected: Document Processing.
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