Resolved -
We have resolved the issue causing this incident, and our monitoring has confirmed that performance has returned to acceptable levels.
We are continuing to process any data impacted or delayed during the incident.
Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
Jul 17, 02:03 CDT
Monitoring -
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
Jul 17, 01:55 CDT
Update -
We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.
Jul 17, 01:33 CDT
Update -
We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.
Jul 17, 01:03 CDT
Update -
We continue to monitor and work through the backlog of documents
Jul 17, 00:16 CDT
Identified -
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Jul 16, 23:40 CDT
Investigating -
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Jul 16, 23:19 CDT