Update - This incident is cascading across multiple services including Fulfillment, Assortment, Commerce VAN, Oracle Transportation Management, and NetSuite.
We appreciate your patience as we work to resolve this incident.
Nov 25, 10:20 CST
Update - Fulfillment performance is impacted by this incident as well.
Nov 25, 10:04 CST
Update - We are still working to correct the issue identified earlier. We have changed the status to reflect that this is now a major outage.
We appreciate your patience while we work to resolve this issue.
Nov 25, 09:53 CST
Update - We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.
Nov 25, 09:21 CST
Update - We are continuing to work on a fix for this issue.
Nov 25, 08:53 CST
Identified - We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Nov 25, 08:24 CST
Investigating - We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Nov 25, 08:23 CST