SPS Commerce
Update - This incident is cascading across multiple services including Fulfillment, Assortment, Commerce VAN, Oracle Transportation Management, and NetSuite.

We appreciate your patience as we work to resolve this incident.
Nov 25, 10:20 CST
Update - Fulfillment performance is impacted by this incident as well.
Nov 25, 10:04 CST
Update - We are still working to correct the issue identified earlier. We have changed the status to reflect that this is now a major outage.

We appreciate your patience while we work to resolve this issue.
Nov 25, 09:53 CST
Update - We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.
Nov 25, 09:21 CST
Update - We are continuing to work on a fix for this issue.
Nov 25, 08:53 CST
Identified - We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Nov 25, 08:24 CST
Investigating - We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Nov 25, 08:23 CST
Fulfillment ? Major Outage
Document Processing ? Major Outage
AS2 Communications ? Operational
FTP Communications ? Operational
Assortment ? Major Outage
Catalog v6 ? Operational
Dev Center ? Operational
AdHoc Reporting ? Operational
Commerce VAN ? Major Outage
Integrations Major Outage
Oracle Transportation Management Major Outage
NetSuite Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Transaction Processing ?
Fetching
Commerce VAN Processing ?
Fetching
Inbound EDI Processing ?
Fetching
Outbound EDI Processing ?
Fetching
Past Incidents
Nov 25, 2020

Unresolved incident: Document Processing Delay.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.