Resolved -
We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
Sep 28, 17:55 CDT
Update -
We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.
Sep 28, 17:49 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 17:47 CDT
Update -
We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.
Sep 28, 17:35 CDT
Update -
We are still working on it
Sep 28, 17:33 CDT
Identified -
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Sep 28, 16:46 CDT
Investigating -
We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident.
We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Sep 28, 16:45 CDT