We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
May 25, 16:54 CDT
We have identified the errored documents related to this incident and are in the process of resending all impacted data.
May 25, 13:22 CDT
This incident is resolved. All new documents are processing as normal. We are working to identify errored documents impacted during this incident.
May 25, 12:07 CDT
Fulfillment, Assortment, Dev Center, and Fulfillment Monitor are now available. We are still working to confirm document processing has returned to normal performance levels.
May 25, 11:46 CDT
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
May 25, 11:42 CDT
This issue is also affecting users logging in to Fulfillment, Assortment, Dev Center, and Fulfillment Monitor. These services may be unavailable until we're able to resolve the issue.
We appreciate your patience while we work to resolve this incident.
May 25, 11:29 CDT
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
May 25, 11:23 CDT