We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
Posted Oct 31, 2023 - 12:42 CDT
Monitoring
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
Posted Oct 31, 2023 - 12:07 CDT
Identified
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Posted Oct 31, 2023 - 11:28 CDT
Investigating
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.