We have resolved the issue causing this incident, and our monitoring has confirmed that performance has returned to acceptable levels. We are continuing to process any data impacted or delayed during the incident. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
Posted Oct 25, 2023 - 16:41 CDT
Update
Document processing is back to normal. We continue to monitor data flows closely. Thank you for your patience.
Posted Oct 25, 2023 - 16:12 CDT
Update
We are continuing to monitor for any further issues.
Posted Oct 25, 2023 - 15:34 CDT
Monitoring
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
Posted Oct 25, 2023 - 14:55 CDT
Identified
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Posted Oct 25, 2023 - 14:31 CDT
Investigating
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.