Assortment Item processing Delay

Incident Report for SPS Commerce

Resolved

We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.

Posted Sep 25, 2024 - 17:18 CDT

Update

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

Posted Sep 25, 2024 - 17:01 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2024 - 16:18 CDT

Investigating

We are investigating a delay in item validation for the Assortment service. The service is fully operational, but items may appear to be in a 'pending' status until validation is current.

Posted Sep 25, 2024 - 16:08 CDT

This incident affected: Assortment.