Resolved -
We have resolved the issue causing this incident, and our monitoring has confirmed that performance has returned to acceptable levels.
Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.
Apr 11, 12:43 CDT
Update -
Document processing continues to function normally.
We are nearly complete with processing documents that were not processed during the incident. We have also identified documents that failed and are in the process of reconciling these documents.
Apr 11, 10:56 CDT
Update -
Document processing continues to function normally.
We continue to process documents that were not processed during the incident and to identify and reconcile failed documents.
Apr 11, 09:49 CDT
Update -
We have resolved the issue causing this incident, and our monitoring has confirmed that performance has returned to acceptable levels.
We are working to reconcile any documents that failed during the incident.
Apr 11, 08:24 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 08:17 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 07:09 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 05:56 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 05:03 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 03:59 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 03:13 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 02:33 CDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 00:29 CDT
Monitoring -
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
Apr 10, 23:45 CDT
Identified -
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
Apr 10, 23:02 CDT
Investigating -
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Apr 10, 22:37 CDT